Do not you believe it unfortunately several brands have been putting their online reputation at risk lately sometimes it's our mistakes that expose us other times it's just users intent on making our lives difficult. It's time to learn how to handle these situations how to manage negative comments and trolls online some useful tips distinguish between disappointed users Mobile App Development Service and trolls faced with a negative comment on your social channels the first question you need to ask yourself is “ who am I dealing with ” many users view corporate social networks as direct lines to customer care . If you're lucky they send a private message; very often instead they write under a post you have published.
An angry or disappointed user might write a particularly negative comment. But what distinguishes him from a troll is that he wants to solve a problem . Try to understand if this is the case from some elements – he doesn't exaggerate using words like “ always ” or “ never ” – he doesn't try at all costs to provoke an argument – he doesn't insult – he writes correctly if you are faced with a comment from an angry user you have the opportunity to remedy it without too much difficulty. Did you make a mistake apologize don't downplay it and take.