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rubisultanay
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Joined: Tue Jan 24, 2023 9:21 am

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Post by rubisultanay »

An opinion of a customer who orders or comes to eat at your place for the first time will not have the same weight as a regular customer, who will be better able to formulate a relevant opinion by knowing your establishment. Differentiate the opinions of newcomers from your most loyal customers (this obviously involves asking for the name or email address of your customers before the start of the questionnaire in order to cross-check with your customer profile database). Question : What was your favorite part of your experience at our restaurant? Why ask it:leave the question open (at the risk of collecting answers that are not very usable) or propose a multiple-choice question ("The service.

The menu", "The decor", etc), more specific but may influence the choice of participants. By leaving the question open, you may also Industry email list see answers emerge that you weren't expecting. Question : What was the least favorite part of your experience at our restaurant? Why ask it: same observation as above. Question: How likely are you to return to our restaurant or order from our restaurant? (on a scale of 0 to 10, with 0 being absolutely not and 10 being very definitely). Why ask it: This question is used to assess your establishment's overall Net Promoter Score , in other words, the overall satisfaction of your customers with your restaurant.

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The Net Promoter Score is calculated by taking the percentage of promoters (ratings of 9 and 10) and subtracting the percentage of detractors (from 0 to 6). If you have for example 25% of promoters (customers who recommend you from 9 to 10), 55% of passives (between 7 and 8) and 20% of detractors (from 0 to 6), your NPS score will then be + 5 Evaluate your NPS at regular intervals to see if the corrective measures put in place are having a positive impact on the overall satisfaction of your customers. Examples of questions related to your kitchen Question: How do you rate the menu card.
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